Return Policy
Returns are accepted only in case of prior
authorization. If you have a defect in material, quality or the garment was the
incorrect size, you must notify Customer Service
within 10 days of the original delivery to request Return Material Authorization
(RMA). We will pay the return shipping costs if the product is defective or the
return is a result of our error. All returns for no reason other than a packing
error, defective goods or otherwise, might result in a 25% restocking fee plus
freight costs incurred. All items must be new, clean and unworn with all tags
attached. All items must be returned in original packaging. No refund will be
given if returned item has been worn or damaged.
By law, there are restrictions on the return
of some intimate garments. Any garment containing a crotch cannot be returned
once they have been removed from their package. They cannot be returned since
they may have been tried on and/or worn. Panty garments are not eligible for a
refund under any circumstances except for product defects. Items must be
received within 10 Business Days once return authorization has been obtained. No
returned merchandise will be accepted without a Return Material Authorization (RMA).
Stonefoxlingerie.com will credit you in the same
manner as your original payment within 7 days of receiving the returned item.
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